FAQs Archive -

Q: Production Turnaround

[fusion_builder_container hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_opacity="0.5" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" min_height="" hover_type="none" link=""][fusion_text] roduction turnaround is generally 2 to 4 business days from from the time approval is received. Please note while we are happy to expedite your order if rush service is needed, due to the custom nature of our products we cannot guarantee a specific delivery date. Contact us to confirm production times on orders over 25 items. See our "order process" FAQ for more information on the ordering process and payment terms for engraved items. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: What is your return policy?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_opacity="0.5" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" min_height="" hover_type="none" link=""][fusion_text] We accept returns for unused blank (unengraved) items with original packaging for 15 days from the date of purchase. Please contact us for a return merchandise authorization (RMA) number. Once the returned item is received and inspected, a refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. We reserve the right to apply a 15% re-stocking fee for items received without or with damaged original packaging. We are unable accept returns for engraved/personalized items. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: What shipping options are available?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_opacity="0.5" border_style="solid"][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" min_height="" hover_type="none" link=""][fusion_text] DOMESTIC SHIPMENTS - Our standard shipping method is FedEx Ground service, however express FedEx Express Saver, 2-day and Overnight shipping options are also available during checkout. INTERNATIONAL ORDERS - We can provide shipping to most countries via USPS International Priority (5 to 9 business days) or FedEx International Economy (2 to 4 business days) service, both trackable online. Please note that nGrave Solutions cannot be responsible for unforeseen delays during shipping / customs processing for orders shipped to destinations outside the continental US [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

What if my order arrives damaged?

Gabriel B2020-02-12T19:17:00-05:00

Please make sure to inspect the contents of the package upon receipt. All shipping related damages [...]

What if my order arrives damaged?Gabriel B2020-02-12T19:17:00-05:00

What file format should I use to submit artwork / Logo for engraving?

Gabriel B2017-02-21T18:39:33-05:00

For best results we recommend submitting logos/artwork in an editable vector format (.pdf .ai .svg .cdr [...]

What file format should I use to submit artwork / Logo for engraving?Gabriel B2017-02-21T18:39:33-05:00

Production Turnaround

Gabriel B2017-02-21T18:32:59-05:00

roduction turnaround is generally 2 to 4 business days from from the time approval is [...]

Production TurnaroundGabriel B2017-02-21T18:32:59-05:00

Terms of Service & Satisfaction Guarantee

Gabriel B2020-05-20T10:59:11-04:00

We go to great lengths to ensure that your engraved product comes out looking the [...]

Terms of Service & Satisfaction GuaranteeGabriel B2020-05-20T10:59:11-04:00

What is your return policy?

Gabriel B2017-02-21T18:16:45-05:00

We accept returns for unused blank (unengraved) items with original packaging for 15 days from [...]

What is your return policy?Gabriel B2017-02-21T18:16:45-05:00

What shipping options are available?

Gabriel B2017-02-21T18:33:25-05:00

DOMESTIC SHIPMENTS - Our standard shipping method is FedEx Ground service, however express FedEx Express Saver, [...]

What shipping options are available?Gabriel B2017-02-21T18:33:25-05:00