We go to great lengths to ensure that your engraved product comes out looking the best it can. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

  • Spelling, punctuation or grammatical errors made or missed by the customer

  • Errors in artwork submitted by the customer

  • Errors in user-selected/approved options such as product type, artwork size or artwork positioning

Please note that most crystal products in our selection are hand crafted at some stage of the original manufacturing process and therefore may have small imperfections which in most cases should not be considered flaws but a natural result of hand-crafting (unrelated to the engraving process). While we carefully inspect each item for any potential flaws before engraving, we cannot be responsible for minor imperfections inherent in hand crafted crystal products.

If you are not satisfied with your purchase and believe it is attributable to an error during our engraving process (apart from the instances listed above) please contact us within 7 days of receiving the item(s). If we determine that a refund is warranted, such refund will be issued for the amount of the original engraving cost applied to the item(s) in question.