Production Turnaround (from order date/proof approval) |
Contact us to confirm productions times for quantity orders over 25 items. |
Domestic Shipping (US) |
NOTE: When calculating expected delivery, please take into account both order processing & shipping time |
International Shipping |
CUSTOMS PROCESSING – Any duties, taxes or fees assessed during customs processing for orders shipped outside of the United States are the sole responsibility of the recipient. |
Shipping to Multiple Addresses | Multi-address shipping is available for domestic destinations. Please contact us via email or phone before placing your order. |
Shipping Related Breakage & Claims |
All Shipping related issues or damages need to be reported in writing via email within 5 business days of delivery. To expedite the claims/replacement process, please make sure to submit clear images showing 1) the damaged item showing the engraving, Claims initiated at a later date or missing supporting documentation listed above may not be honored. Damaged items and packaging must be kept for 7 days as the shipping carrier (FedEx or USPS) may request to pick up the item for inspection.. |
NOTE: When calculating expected delivery, please take into account both order processing & shipping time
Multi-address shipping is available for domestic destinations. Please contact us via email or phone before placing your order.
All Shipping and/or manufacturing related issues or damages need to be reported in writing via email within 5 days of delivery. To expedite the claims/replacement process, please make sure to include clear photos showing
1) the damaged item showing the engraving,
2) shipping box & label along with any visible damages, and
3) all internal packaging material (air pillows etc.) your order arrived in.
Claims initiated at a later date or missing supporting documentation listed above may not be honored. Damaged items and packaging must be kept for 7 days as the shipping carrier (FedEx or USPS) may request to pick up the item for inspection.