| Production Turnaround (from order date/proof approval) |
Contact us to confirm productions times for quantity orders over 25 items. |
| Domestic Shipping (US) |
NOTE: When calculating expected delivery, please take into account both order processing & shipping time |
| International Shipping |
NOTE: nGrave Solutions cannot be responsible for unforeseen delays during shipping / customs processing for orders shipped to destinations outside the continental US |
| Shipping to Multiple Addresses | Multi-address shipping is available for domestic destinations. Please contact us via email or phone before placing your order. |
| Shipping Related Breakage & Claims | All Shipping related issues/damages need to be reported in writing via email within 5 days of receipt. To expedite the replacement process, please make sure to attach images showing the damaged item(s) as well as the external packaging your order arrived in. Claims initiated at a later date may not be honored. Damaged items and packaging must be kept for 7 days as the shipping carrier (FedEx or USPS) may request to pick up the item for inspection. |
NOTE: When calculating expected delivery, please take into account both order processing & shipping time
Multi-address shipping is available for domestic destinations. Please contact us via email or phone before placing your order.
All Shipping and/or manufacturing related issues or damages need to be reported in writing via email within 5 days of delivery. To expedite the replacement process, please make sure to attach images showing the damaged item(s) as well as the external packaging your order arrived in. Claims initiated at a later date may not be honored. Damaged items and packaging must be kept for 7 days as the shipping carrier (FedEx or USPS) may request to pick up the item for inspection.