Production Turnaround
(from order date/proof approval)
  • STANDARD – 1 to 3 business days (included)
  • PRIORITY (+$25) – 1 business day (can be added to most products during checkout)

Contact us to confirm productions times for quantity orders over 25 items.

Domestic Shipping (US)
  • FedEx Ground (*default – see transit times)
  • USPS Priority (2 to 3 days)
  • FedEx 2-Day
  • FedEx Overnight

NOTE: When calculating expected delivery, please take into account both order processing & shipping time

International Shipping
  • USPS Intl. Priority (*default – 5 to 9 days)
  • USPS Intl. Express (3 to 5 days)
  • FedEx Intl. Economy (2 to 4 days)
  • FedEx Intl. Priority (1 to 3 days)

NOTE: nGrave Solutions cannot be responsible for unforeseen delays during shipping / customs processing for orders shipped to destinations outside the continental US

 Shipping to Multiple  AddressesMulti-address shipping is available for domestic destinations. Please contact us via email or phone before placing your order. 
Shipping Related
Breakage & Claims		All Shipping related issues or damages need to be reported in writing via email within 5 business days of delivery. 
To expedite the claims/replacement process,  please make sure to submit clear images showing

1) the damaged item showing the engraving,
2) the shipping box & label along with any visible external damages, and
3) all internal packaging material (air pillows etc.) your order arrived in.

Claims initiated at a later date or missing supporting documentation listed above may not be honored. Damaged items and packaging must be kept for 7 days as the shipping carrier (FedEx or USPS) may request to pick up the item for inspection..

Order Processing Times

Standard

1 to 3 business days
(default production turnaround)

Priority (+$25)

1 business day
(can be added during checkout)

Domestic

FedEx Ground (see transit times)
USPS Priority (2 to 3 days)
FedEx 2-Day
FedEx Overnight

International

USPS Intl. Priority (5 to 9 days)
USPS Intl. Express (3 to 5 days)
FedEx Intl. Economy (2 to 4 days)
FedEx Intl. Priority (1 to 3 days)

*nGrave Solutions cannot be responsible for unforeseen delays during shipping / customs processing for orders shipped to destinations outside the continental US

NOTE: When calculating expected delivery, please take into account both order processing & shipping time

Multi-address shipping is available for domestic destinations. Please contact us via email or phone before placing your order. 

All Shipping and/or manufacturing related issues or damages need to be reported in writing via email within 5 days of delivery. To expedite the claims/replacement process, please make sure to include clear photos showing

1) the damaged item showing the engraving,
2) shipping box & label along with any visible damages, and
3) all internal packaging material (air pillows etc.) your order arrived in.

Claims initiated at a later date or missing supporting documentation listed above may not be honored. Damaged items and packaging must be kept for 7 days as the shipping carrier (FedEx or USPS) may request to pick up the item for inspection.