All Shipping and/or manufacturing related issues or damages need to be reported in writing via email within 5 days of delivery. To expedite the claims/replacement process, please make sure to include clear photos showing
1) the damaged item showing the engraving,
2) shipping box & label along with any visible damages, and
3) all internal packaging material (air pillows etc.) your order arrived in.
Claims initiated at a later date or missing supporting documentation listed above may not be honored. Damaged items and packaging must be kept for 7 days as the shipping carrier (FedEx or USPS) may request to pick up the item for inspection.