Production Turnaround
(from order date/proof approval)
  • STANDARD – 1 to 3 business days (included)
  • PRIORITY (+$25) – 1 business day (can be added to most products during checkout)

Contact us to confirm productions times for quantity orders over 25 items.

Domestic Shipping (US)
  • FedEx Ground (*default – see transit times)
  • USPS Priority (2 to 3 days)
  • FedEx 2-Day
  • FedEx Overnight

NOTE: When calculating expected delivery, please take into account both order processing & shipping time

International Shipping
  • USPS Intl. Priority (*default – 5 to 9 days)
  • USPS Intl. Express (3 to 5 days)
  • FedEx Intl. Economy (2 to 4 days)
  • FedEx Intl. Priority (1 to 3 days)

NOTE: nGrave Solutions cannot be responsible for unforeseen delays during shipping / customs processing for orders shipped to destinations outside the continental US

 Shipping to Multiple  AddressesMulti-address shipping is available for domestic destinations. Please contact us via email or phone before placing your order. 
Shipping Related
Breakage & Claims		All Shipping related issues/damages need to be reported in writing via email within 5 business days of delivery. 
To expedite the replacement process,  please make sure to submit images showing

1) the damaged item,
2) the shipping box including the shipping label, and
3) all packaging material (air pillows etc.) your order arrived in.

Claims initiated at a later date or missing supporting documentation listed above may not be honored. Damaged items and packaging must be kept for 7 days as the shipping carrier (FedEx or USPS) may request to pick up the item for inspection..

Order Processing Times

Standard

1 to 3 business days
(default production turnaround)

Priority (+$25)

1 business day
(can be added during checkout)

Shipping Options

Domestic

FedEx Ground (see transit times)
USPS Priority (2 to 3 days)
FedEx 2-Day
FedEx Overnight

International

USPS Intl. Priority (5 to 9 days)
USPS Intl. Express (3 to 5 days)
FedEx Intl. Economy (2 to 4 days)
FedEx Intl. Priority (1 to 3 days)

*nGrave Solutions cannot be responsible for unforeseen delays during shipping / customs processing for orders shipped to destinations outside the continental US

NOTE: When calculating expected delivery, please take into account both order processing & shipping time

Shipping to Multiple Recipients

Multi-address shipping is available for domestic destinations. Please contact us via email or phone before placing your order. 

Damages & Claims

All Shipping and/or manufacturing related issues or damages need to be reported in writing via email within 5 days of delivery. To expedite the replacement process, please make sure to include clear photos showing

1)  The damaged item,
2) The shipping box including the shipping label, and
3) all packaging material (air pillows etc.) your order arrived in

Claims initiated at a later date or missing supporting documentation listed above may not be honored. Damaged items and packaging must be kept for 7 days as the shipping carrier (FedEx or USPS) may request to pick up the item for inspection.