Production Turnaround
(from order date/proof approval)
  • STANDARD – 1 to 3 business days (included)
  • PRIORITY (+$35) – 1 business day (can be added to most products during checkout)

Contact us to confirm productions times for quantity orders over 25 items.
Domestic Shipping (US)
  • FedEx Ground (*default – see transit times)
  • USPS Priority (2 to 3 days)
  • FedEx 2-Day
  • FedEx Overnight

NOTE: When calculating expected delivery, please take into account both order processing & shipping time
International Shipping
  • USPS Intl. Priority (*default – 5 to 9 days)
  • USPS Intl. Express (3 to 5 days)
  • FedEx Intl. Economy (2 to 4 days)
  • FedEx Intl. Priority (1 to 3 days)

CUSTOMS PROCESSING – Any duties, taxes or fees assessed during customs processing for orders shipped outside of the United States are the sole responsibility of the recipient. 
INTERNATIONAL SHIPPING DELAYS – nGrave Solutions is not responsible for unforeseen delays during shipping and/or customs processing for orders shipped to destinations outside the continental US
 Shipping to Multiple  Addresses Multi-address shipping is available for domestic destinations. Please contact us via email or phone before placing your order. 
Shipping Related
Breakage & Claims


Items Damaged During Shipment

All Shipping related issues or damages need to be reported in writing via email within 5 business days of delivery. 
To expedite the claims/replacement process, make sure to submit clear images showing

1) the damaged item showing the engraving,
2) the shipping box & label along with any visible external damages, and
3) all internal packaging material (air pillows etc.) your order arrived in.

Claims initiated at a later date or missing supporting documentation listed above may not be honored. Damaged items and packaging must be kept for 7 days as the shipping carrier (FedEx or USPS) may request to pick up the item for inspection.

Carrier Delays

nGrave Solutions is not responsible for unforeseen shipping carrier delays once the package has been picked up by the carrier and does not accept refund/return requests based on delayed carrier delivery.

 

Order Processing Times

Standard

1 to 3 business days
(default production turnaround)

Priority (+$35)

1 business day
(can be added during checkout)

Domestic

FedEx Ground (see transit times)
USPS Priority (2 to 3 days)
FedEx 2-Day
FedEx Overnight

International

USPS Intl. Priority (5 to 9 days)
USPS Intl. Express (3 to 5 days)
FedEx Intl. Economy (2 to 4 days)
FedEx Intl. Priority (1 to 3 days)

CUSTOMS PROCESSING
Any duties, taxes or fees assessed during customs processing for orders shipped outside of the United States are the sole responsibility of the recipient. 
INTERNATIONAL SHIPPING DELAYS
 nGrave Solutions is not responsible for unforeseen delays during shipping / customs processing for orders shipped to destinations outside the continental US

NOTE: When calculating expected delivery, please take into account both order processing & shipping time

Multi-address shipping is available for domestic destinations. Please contact us via email or phone before placing your order. 

All Shipping and/or manufacturing related issues or damages need to be reported in writing via email within 5 days of delivery. To expedite the claims/replacement process, please make sure to include clear photos showing

1) the damaged item showing the engraving,
2) shipping box & label along with any visible damages, and
3) all internal packaging material (air pillows etc.) your order arrived in.

Claims initiated at a later date or missing supporting documentation listed above may not be honored. Damaged items and packaging must be kept for 7 days as the shipping carrier (FedEx or USPS) may request to pick up the item for inspection.